Kick disables ‘Sub Buttons’ on mobile app amidst subscription payment glitches – Kick, the streaming platform that has been making waves with multimillion-dollar contracts and eye-catching signings, is facing a setback as streamers report issues with receiving their subscription money. The platform has responded by temporarily removing subscription buttons from its mobile app.
IF you stream or view on KICK. READ THIS ‼️
What you’re seeing is $70.25 of my money WASTED
My good buddy @lxFORMIDABLExl was streaming. I wanted to throw him some gifted and dropped a 10 bomb on his kick so he could benefit more of the dollars than he would on his twitch… pic.twitter.com/5KVFigGuuv
— Str3tchy (@Str3tchyy) November 27, 2023
As Kick continues its meteoric rise in the streaming industry, it’s not unexpected for a young platform to encounter growing pains. Technical glitches and adjustments to terms of service (TOS) rules are common challenges in the dynamic world of online streaming.
Kick disables ‘Sub Buttons’ on mobile app amidst subscription payment glitches
The recent problem revolves around streamers not receiving their subscription payments. Twitter user Str3tchy brought attention to the issue after gifting 10 subscriptions to a friend who was streaming via the mobile app. Shockingly, neither the streamer nor the gifter received the expected funds. Despite Str3tchy’s attempts to seek support from Kick, he was informed that refunds or re-gifting were not possible.
We’ve had to temporarily remove the subscription and gifted subscription buttons from our mobile applications while we quickly upgrade the payment system. We fully understand the importance of our monetization ecosystem and want to ensure it’s running at 100% accuracy as we…
— Paulie (@PaulieKick) November 27, 2023
In response to these reports, Kick’s head of product took swift action, announcing the temporary removal of subscription and gifted subscription buttons from the mobile app. The move aims to address the payment system’s issues promptly.
“We’ve had to temporarily remove the subscription and gifted subscription buttons from our mobile applications while we quickly upgrade the payment system,” stated the head of product in an official announcement. “We fully understand the importance of our monetization ecosystem and want to ensure it’s running at 100% accuracy as we update the payment system.”
The disruption is expected to be short-lived, with the head of product noting that the subscription buttons on the mobile app should be operational again in two to three days. In the meantime, users are reassured that they can continue subscribing through the platform’s website without interruption.